Terms and Conditions

Order Status

We will email order status updates to the email address you provide at check-out. Updates will include order confirmation, shipment confirmation and tracking details, as well as notification of any delays or requests for additional information. In case you have ordered custom made design, we will update the product page on the web site according to your request.

For additional status update questions please contact Melber Silver on: info@melbersilver.com.

If you created an account you can also check order status by logging into your account.

Generally, our processing time is 3-7 days.

Shipping time depends on destination 7-21 days.

If you need it in a rush, contact us we will do our best to make it!

Shipping

Shipping costs vary by country.

All shipments are fully-insured and require signature confirmation. Your order will be shipped once your transaction is approved and payment is cleared. At this time we are only able to ship to the customer’s credit card billing address. We are not able to ship to PO Box Addresses. If you would like to ship to an address other than your credit card billing address, we may be able to process your order with additional verification. Please contact us with any special shipping requests.

Some orders may require additional verification. For your protection, our associates may contact you by email or by phone to verify your order. If we are unable to contact you for verification, shipping delays may occur. We are shipping our packages with Local Postal Service, but Melber Silver cannot assume responsibility for carrier shipping delays.

Sales Tax

The receiver is responsible for paying the tax. For some countries we can add the tax to the price of the product so the receiver will not need to pay the tax.

For more detailed information contact Melber Silver.

Repairs

At Melber Silver, quality and craftsmanship is of our utmost concern. However, jewelry by its very nature is delicate. If you should experience the need for repair on any Melber Silver item please email info@melbersilver.com Please reference your Name, Address, Order Number and Repair Issue. Melber Silver will repair at no charge any breakage caused by manufacturer defect within 60 days of receipt of purchase. You can also take a picture of a breakage, consult the local jewellery man about the price of fixing, tell us this price and we will cover the fixing expenses. Legal Jewellery will not be responsible for the quality of repair done by your local jewellery master. Repairs needed after 60 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis.

Please refer to our Jewelry Care Instructions for tips on how to keep your jewels in tip-top condition. Each of our product are made in the highest quality. Melber Silver are not responsible for any lost of stones, you can use private insurance company to insure your stone.

Returns & Exchanges

Unworn, unaltered jewelry with tags attached and in its original packaging may be returned to Melber Silver for refund or exchange within 7 days of receipt. Please email info@melbersilver.com for return requests. Please provide your Name, Address, Order Number and Reason for Return. Approved returns will be credited for the purchase price of your item. The restocking charge of 20% of the price of the item will be held by us. We do not refund shipping charges unless we have sent an item in error. Return shipping and insurance is the responsibility of the customer. The customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

Special Orders or Custom Items cannot be returned.

Order Cancellations

Regular orders may be cancelled any-time prior to shipping. The restocking fee of 20% from the price will be applied to a cancelled product. If you wish to cancel an order after shipping please refer to our Returns & Exchanges section for return instructions. We regret that we are unable to refund shipping charges for items cancelled once they have been shipped. For canceled orders placed using our free shipping option, customer will be responsible for any shipping charges we incur to ship your package, if the package has been shipped prior to notification of cancellation. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages. Melber Silver keeps the right to cancel an order and provide a full refund to the client. Special Orders and Custom Orders cannot be cancelled once they have been placed into production.